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Returns & Replacements

Refunds generally – for purchases from Litchi Fashion only - not affiliate suppliers.

Cooling off Period

Both the Client and Litchi Fashion have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused Services shall be refunded. Save for certain exceptional cases (as listed below), Section 44 of the Electronic Communications and Transactions Act 25 of 2002 (“ECT Act”) entitles you to cancel any sale concluded on this Website within 7 days after date of receipt of the goods and to obtain a full purchase price refund within 30 days thereafter, subject to being charged by Litchi Fashion, as the case may be, for the return of the goods. You will thus be able to return certain products that you are not satisfied with for any reason within such 7 day period.
Section 42(2) of the ECT Act sets out all the exceptions to the aforesaid ‘cooling-off period’.

The exceptions include the following products in respect of which NO cooling off period shall apply:

  • Products which by reason of their nature cannot be returned (including custom manufactured products).

You will only be entitled to a refund in respect of the exceptions listed above in the event and to the extent that any such refund is provided for under the express provisions of this Refund Policy herein below.

Late Delivery

If a product purchased is not delivered within the agreed delivery period, or where no specific period was agreed, within 30 days after having purchased the Product, the ECT Act entitles you to cancel such sale on 7 days notice to the seller of such product.
Should a product purchased be unavailable, the seller thereof must notify you and issue a full refund within 30 days after such notice.

Refunds on purchases from Litchi Fashion - Defective / Damaged / Unsuitable Products

General rule: 

If, within 5 days after delivery of a product to you,

  • you find that the product IS defective/faulty, unsuitable for the purpose for which it was indicated in the product description (or otherwise generally intended), not legal, or not reasonably durable (based on circumstances and product type) (hereinafter referred to as being “Defective”); and the product is subsequently found –
    • to indeed be Defective, you are entitled to either (a) have the product repaired or replaced at Litchi Fashion’s expense, or (b) be fully refunded;
    • NOT to be Defective, you will be liable for the costs incurred in having such product returned to Litchi Fashion and then re-delivered to you.

When is a product ‘defective’? 

Please note that the following issues/problems will NOT render the product Defective as aforesaid and will not entitle you to any repair, replacement or refund:

  • faults resulting from normal wear and tear;
  • where you, or someone unauthorized to do so by Litchi Fashion, has altered or damaged the product;

Exceptions to the general rule: 

Special Offers: If the product was ordered pursuant to a “Special Offer” and such product is no longer being offered at the special price, should you elect to have the product repaired or replaced (as opposed to being refunded), Litchi Fashion will only be able to repair, not replace same.

  • Manufacturer’s Warranties/Guarantees: Certain products may carry additional manufacturer’s warranties/guarantees which are wider in scope, and/or longer in duration, than the warranty generally provided (as discussed above).

Non-defective products: 

Products which are NOT defective, damaged or unsuitable as discussed above, but which you want to return for whatever reason, can be returned within 7 days from delivery, as explained above under ‘Cooling off Period’.

Processing of refunds

Should you be entitled to a refund for any reason, such refund shall –

  • In the case of payment having been made by EFT, be credited to your bank account, being your bank account as reflected on Litchi Fashion’s records. Litchi Fashion will not, in this instance, pay funds into a third party bank account.

Litchi fashion not liable

Please note that although Litchi Fashion facilitates Affiliated suppliers’ sales and refunds, and obliges Marketplaces Sellers to conduct themselves lawfully, Litchi Fashion cannot guarantee that Affiliated suppliers will sell you non-defective products, or that they will comply with their return and refund obligations as set out above, and Litchi Fashion will not be liable in any way for a Affiliated suppliers’ failure to conduct itself lawfully. However, should you encounter any problems with Affiliated suppliers, please report it to Litchi Fashion.